Refund Policy
Refund Policy
Last Updated: 25 – 09 – 2025
At PaperPen, we are committed to providing a transparent, fair, and student-friendly process. Please read our Refund Policy carefully before making any payment.
1. No Refund on Application / Processing Fees
The application or processing fee is non-refundable under all circumstances.
This fee is charged to support:
Application verification
Document review
Eligibility assessment
Platform maintenance & support services
Paying the fee does not guarantee a scholarship or financial aid.
2. Duplicate Payment Refunds
Refunds are only issued if:
You made multiple payments by mistake, or
You were charged twice due to a technical error.
To request a duplicate payment refund, you must email us at:
📧 support@paperpen.co.in
with the following:
Full Name
Registered Email
Transaction ID
Screenshot of payment(s)
Duplicate payment refunds may take 7–10 business days to reflect back to your original payment method.
3. Technical Error Refunds
If a payment fails but the amount is still deducted, your bank or payment provider (Razorpay / UPI) usually reverses the amount automatically within:
3–5 business days
If the reversal does not occur within this time, please contact us with:
Transaction ID
Payment screenshot
Date & time of transaction
We will coordinate with the payment gateway to resolve the issue.
4. Service Not Delivered
Refunds are not applicable for the following:
Scholarship not received
Application disqualified due to incorrect or incomplete information
Late submission by the applicant
Change of mind after submitting the application
Misunderstanding of eligibility
PaperPen provides support & verification services, not guaranteed results.
5. Processing Time for Approved Refunds
If your refund request is approved (only in valid cases described above):
The refund will be initiated within 3–7 business days
The amount will reflect within 7–10 business days, depending on your bank
6. Contact Us
If you believe you are eligible for a refund under this policy, contact us at:
We aim to respond within 24–48 hours.
7. Agreement
By making a payment on PaperPen, you acknowledge that:
You have read, understood, and agreed to this Refund Policy.
The application/processing fee is non-refundable except in the conditions specified above.
8. Policy Updates
PaperPen reserves the right to update or modify this Refund Policy at any time.
All changes are effective immediately when posted.
PaperPen helps students access scholarships, loans, mentorship, and career opportunities through a simple, fair, and student-friendly process.